Effective September 14, 2020
THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION COLLECTED BY MICHELLE MAYS FROMUSERS OF WWW.MICHELLE MAYS.COM (THE “SITE”). “PERSONAL INFORMATION” INCLUDES ANYINFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION TO IDENTIFY ORCONTACT A SINGLE PERSON OR TO IDENTIFY AN INDIVIDUAL IN CONTEXT. IF WE CAN LINKPARTICULAR INFORMATION (DIRECTLY OR INDIRECTLY) TO AN INDIVIDUAL, WE WILL CONSIDER THISINFORMATION “PERSONAL INFORMATION,” AND WE WILL PROTECT IT.
WE AT MICHELLE MAYS VALUE KEEPING YOUR PERSONAL INFORMATION CONFIDENTIAL AND USING ITSOLELY IN THE CONTEXT OF PROVIDING COACHING TO SUPPORT INDIVIDUALS AND COUPLES DEALING WITH BETRAYAL.
WE BELIEVE THAT TRANSPARENCY ABOUT THE USE OF YOUR PERSONAL INFORMATION IS IMPORTANT. IN THIS PRIVACY POLICY, WE PROVIDE YOU DETAILED INFORMATION ABOUT OUR COLLECTION, USE,MAINTENANCE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION. THE POLICY EXPLAINS WHATKIND OF INFORMATION WE COLLECT, WHEN AND HOW WE MIGHT USE THAT INFORMATION, HOW WEPROTECT THE INFORMATION, AND YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION.
BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THE SITE, YOU ARE ACKNOWLEDGINGTHAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DONOT LOG INTO OR ACCESS THIS SITE AND DO NOT SUBMIT ANY INFORMATION TO US.
For the purposes of applicable data protection laws including the EU General Data Protection Regulation (“GDPR”), the data controller is: Michelle Mays LLC located at 201 Liberty St. SW, Leesburg VA 20175.
In case you have any questions or concerns after reading this privacy statement, please do not hesitate to contact us at admin@michellemays.com. We appreciate your feedback.
WHAT INFORMATION DO WE COLLECT AND WHY?
Personal Information
The Personal Information collected includes demographic information, such as your name, phone number, and emailaddress. Primarily, the collection of your Personal Information assists us in creating your User Account and providing aplatform whereby you can access materials and programs designed to help in relationship coaching and recovery coaching. If you enroll in one of MICHELLE MAYS’S recovery programs, MICHELLE MAYS also collects Personal Information from you with respect to the details of your relationship in order to assist in tailoring and providing you with relationship and recovery coaching.
We may also use this information to (1) communicate with you about and manage your User Account; (2) store data; (3) complywith the law; (4) respond to requests from public and government authorities; (5) to enforce our terms and conditions; (6)manage and improve our operations and applications; (7) provide additional functionality; (7) protect our rights, privacy,safety or property, and/or that of you or others; and (8) allow us to pursue available remedies or limit the damages that we maysustain.
Credit Card Information
MICHELLE MAYS will collect and use information obtained from credit card transactions only for business purposes. These business purposes include the payment of fees for access to online courses and subscriptions on the Website.
Protecting Your Credit Card Information
The credit card information provided by you to MICHELLE MAYS will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.
Disclosure of Your Credit Card Information
MICHELLE MAYS does not disclose any nonpublic credit card information (such as credit card number and their expiration dates) about you to anyone, except as required by law. We disclose information only when it is necessary for the conduct of MICHELLE MAYS, State or Federal government business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you.
Discussion Information
If you participate in a community discussion group, MICHELLE MAYS will collect information you submit in those discussion groups. MICHELLE MAYS will use such information for purposes of facilitating the group discussions. The information YOU submit through such discussion groups may be subject to the copyright laws described in this Privacy Policy.
Support Information
If you contact MICHELLE MAYS for support or to lodge a complaint, Michelle Mays may collect technical or other informationfrom you (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, softwareupdates, and improvement of the Site and related services in accordance with this Privacy Policy. Calls with Michelle Mays maybe recorded or monitored for training, quality assurance, customer service, and reference purposes.
Statistical Information
In addition, MICHELLE MAYS may collect statistical information regarding Site visitors’ navigation on the Site (e.g., IP address, location, browser type, referral source, length of visit and pages viewed). We engage with third-party service providers Facebook Pixels and Google Analytics to collect such information on our behalf. The collection of such information involves the use of cookies and similar technologies, as described below. Google provides some additional privacy options described here. Facebook provides additional privacy information here.
Monitoring
Michelle Mays and its affiliates and agents are permitted, but not obligated, to review and/or retain information and/orcommunications stored and/or transmitted using the Site (“User Content”). Michelle Mays may monitor User Content for datacollection purposes and/or to evaluate the quality of service you receive, your compliance with the Terms of Use, the security ofthe Site, or for other reasons.
You agree that such monitoring activities, if in compliance with applicable privacy laws, will not entitle you to any cause ofaction or other right with respect to the manner in which Michelle Mays or its affiliates or agents monitor your communicationsand enforces or fails to enforce the terms of this Privacy Policy. In no event will Michelle Mays or any of its affiliates or agents beliable for any costs, damages, expenses, or any other liabilities incurred by you as a result of monitoring activities byMichelle Mays or its affiliates or agents.
WHERE IS YOUR PERSONAL INFORMATION STORED?
Information Michelle Mays collects through our Site will be stored on secure servers.
WILL MICHELLE MAYS SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?
Yes, with third parties that help us power our Site
Michelle Mays has a limited number of service providers and other third parties (“Business Partners”) that help us run variousaspects of our business. These Business Partners are contractually bound to protect your Personal Information and to use itonly for the limited purpose(s) for which it is shared. Such thirdparty uses may include, but are not limited to, the provisionof services such as data hosting, IT services, and billing management.
Yes, with third parties and the government when legal or enforcement issues arise
We may share your Personal Information, if reasonable and necessary, to (i) comply with legal processes or enforceablegovernmental requests, or as otherwise required by law; (ii) cooperate with third parties in
investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms ofUse or who may be causing intentional or unintentional injury or interference to the rights or property of Michelle Mays or anythird party, including other customers.
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or otherdisposition of all or any portion of Michelle Mays’s corporate entity, assets, or stock (including in connection withany bankruptcy or similar proceedings).
If we share your Personal Information with a third party other than as provided above, you will be notified at the time of datacollection or transfer, and you will have the option of not permitting the transfer.
HOW LONG WILL MICHELLE MAYS RETAIN THE INFORMATION?
Personal Information, Generally
We store your Personal Information for as long as you maintain a User Account and up to five (5) years after the account isclosed. At the end of this fiveyear retention period, we will remove your Personal Information from our databases and willrequest that our Business Partners remove your Personal Information from their databases.
However, once we disclose your Personal Information to third parties, we may not be able to access that Personal Informationany longer and cannot force the deletion or modification of any such information by the parties to whom we have made thosedisclosures. Written requests for deletion of Personal Information other than as described should be directed to admin@michellemays.com. We retain anonymized data indefinitely.
WHAT IS MICHELLE MAYS’S COOKIE POLICY?
Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. We use cookies and othertechnologies to, among other things, better serve you with more tailored information, to facilitate efficient and secure access tothe Site. We use two types of cookies, “session” cookies and “persistent” cookies. A session cookie is temporary, and expiresafter you end a session and close your web browser. We use session cookies to help customize your experience as you use theServices, and maintain your signedon status as you navigate through the features of the Services. Persistent cookies remain onyour hard drive after you have exited from our Services, until you erase them or they expire. If you enable a do not track (DNT)signal that prevents us from collecting cookies, you will need to reenter your user name each time you visit the login page. Wedo not use cookies to collect and store any additional information or for any other purpose than described above. To learnmore about cookies, please visit http://www.allaboutcookies.org/.
We may also collect information using pixel tags, web beacons, clear GIFs or other similar technologies. These may be used inconnection with some Site pages and HTMLformatted email messages to, among other things, track the actions of Site usersand email recipients, and compile statistics about Site usage and response rates.
HOW DOES MICHELLE MAYS PROTECT MY PERSONAL INFORMATION?
Michelle Mays is committed to protecting the security and confidentiality of your Personal Information. We use a combination ofreasonable physical, technical, and administrative security controls to maintain the security and integrity of your PersonalInformation, to protect against any anticipated threats or hazards to the security or integrity of such information, and toprotect against unauthorized access to or use of such information in our possession or control that could result in substantialharm or inconvenience to you. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot ensure the security of information you transmit to us. By using the Site, you are assumingthis risk.
Safeguards
The information collected by Michelle Mays and stored on secure servers, is protected by a combination of technical,administrative, and physical security safeguards, such as authentication, backups, and access controls. If Michelle Mayslearns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through theemail address that you have provided to us or by an inapp notification. Depending on where you live, you may have a legal rightto receive such notices in writing.
NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THESECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THATYOUR INFORMATION WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OFANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOTAND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY INFORMATION YOUTRANSMIT TO US AND YOU TRANSMIT SUCH INFORMATION AT YOUR OWN RISK.
HOW SHOULD YOU PROTECT YOUR PERSONAL INFORMATION?
We will NEVER send you an email requesting confidential information such as account numbers, usernames, passwords, orsocial security numbers, and you should NEVER respond to any email requesting such information. If you receive such an email purportedly from Michelle Mays, DO NOT RESPOND to the email and DO NOT click on any links and/or open anyattachments in the email, and notify Michelle Mays support at admin@michellemays.com.
You are responsible for taking reasonable precautions to protect your user ID, password, and other User Account informationfrom disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. Youshould immediately notify Michelle Mays at admin@michellemays.com if you know of or suspect any unauthorized use ordisclosure of your user ID, password, and/or other User Account information, or any other security concern.
EU Data Citizen Rights
You have the right under certain circumstances:
- to receive communications related to the processing of your personal data that are concise, transparent, intelligible and easily accessible;
- to be provided with a copy of your personal data held by us or your healthcare provider;
- to request the rectification or erasure of your personal data held by us or your healthcare provider without undue delay;
- to request that we or your healthcare provider restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
- to object to the further processing of your personal data by us or your healthcare provider, including the right to object to marketing;
- to request that your Personal Information be moved to a third party;
- to receive your Personal Information in a structured, commonly used and machine-readable format
- to lodge a complaint with a supervisory authority
Where the processing of your Personal Information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at admin@michellemays.com.
HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONAL INFORMATION?
You can change your email address and other contact information by editing your profile in the Site. If you need to make changesor corrections to other information, you may email admin@michellemays.com. Please note that in order to comply withcertain requests to limit use of your Personal Information, we may need to terminate your account with us and your ability toaccess and use the Services, and you agree that we will not be liable to you for such termination or for any refunds of prepaidfees paid by you.
Although we will use reasonable efforts to do so, you understand that it may not be technologically possible to remove fromour systems every record of your Personal Information. The need to back up our systems to protect information frominadvertent loss means a copy of your Personal Information may exist in a nonerasable form that will be difficult or impossiblefor us to locate or remove. Backups of that data will remain associated with your account and in our archive servers. You candeactivate your account by emailing admin@michellemays.com.
INFORMATION SUBMISSION BY MINORS
We do not knowingly collect personal information from individuals under the age of 18 and the Site is not directed toindividuals under the age of 18. We request that these individuals not provide personal information through the Site. If you areaware of a user under the age of 18 using the Site, please contact us at admin@michellemays.com.
CHANGES TO THIS POLICY
By using this Site, you consent to the collection and use of your information by us in accordance with this Privacy Policy. If we update or modify this Privacy Policy, we will post the changes on this page so that you will always have the ability to know what information we collect, how we use the information, and under what circumstances we deliver the information. Your continued use of this Site after any such changes constitutes your acceptance of the new terms.
CONTACT US
If you have any questions about this Privacy Policy, please contact us by email at admin@michellemays.com or please write to: 201 Liberty St. SW, Leesburg VA 20175. Please note that email communications are not always secure; so please do notinclude sensitive information in your emails to us.
